ERP & CRM Implementation
Overview

ERP & CRM Implementation


 

Companies have typically purchased and deployed ERP and CRM systems separately from each other, but integrating the two systems can reap substantial benefits around time to market, improved cash flow and agility.

Optimizing the business process as a whole, rather than individual parts, is the surest path to a successful integration project, experts say.

Enterprise resource planning (ERP) is a company-wide computer software system used to manage and coordinate all the resources, information, and functions of a business from shared data stores.

Typically, a consulting team is responsible for the entire ERP implementation including planning, training, testing, implementation, and delivery of any customized modules.

ERPs are often incorrectly called back office systems indicating that customers and the general public are not directly involved. This is contrasted with front office systems like customer relationship management (CRM) systems that deal directly with the customers, or the eBusiness systems such as eCommerce, eGovernment, eTelecom, and eFinance, or supplier relationship management (SRM) systems

Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments. Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

About us

Nexsuses Solutions delivers consultancy, business solution and Advertisment Services related to various domain of industry and Government organization.

Working with Nexsuses Solutions, client will experience on time delivery of high quality services and solutions which will help them to improve their business value and performance.

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